Privacy Policy

BIG FAT MODS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you access our website (bigfatmods.com), servers, Discord community, or subscriber store.

1. Information We Collect

1.1 Website

When you visit bigfatmods.com we may collect standard server log data including your IP address, browser type, pages visited, and referral URL. This data is used solely for security and analytics purposes.

1.2 Contact Form

When you submit our contact form we collect your name, email address, and message content. This is used only to respond to your enquiry.

1.3 Subscriber Store (WHMCS)

Our store is powered by WHMCS. When you make a purchase, payment and billing information is processed by our payment processor. We store your email address, gaming account identifier (Gamertag, PSN ID, or Steam ID), and purchase history in WHMCS for the purpose of delivering your package and providing support.

1.4 Discord

When you join our Discord server, Discord Inc. handles your data under their own Privacy Policy. We only see your Discord username and any messages you post in our channels.

2. How We Use Your Information

• To deliver subscriber packages to your in-game account
• To respond to support enquiries and contact form submissions
• To enforce server rules and investigate abuse reports
• To maintain security and prevent fraud
• To send service announcements (wipe dates, policy changes) to subscribers

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses minimal session cookies necessary for site functionality (e.g. form CSRF protection). We do not use tracking cookies or advertising cookies. Our WHMCS store may set functional cookies necessary for the checkout process.

4. Data Retention

Contact form submissions are retained for up to 12 months. Purchase records are retained for the period required by applicable law (typically 7 years for financial records). Server log data is retained for up to 90 days.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us via the contact form or our official Discord. We will respond within 30 days.

6. Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. We are not liable for any unauthorised access resulting from factors outside our reasonable control.

7. Third-Party Services

Our Services may link to or integrate with Discord, WHMCS, and payment processors. These services have their own privacy policies, which we encourage you to review.

8. Changes

We may update this Privacy Policy from time to time. Material changes will be announced in our Discord. Continued use of our Services after changes constitutes acceptance.

9. Contact

For privacy-related questions, use our contact form.

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Also see: Terms of Service